Support

We provide technical support and assistance for you, should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The more precisely you describe the problem the sooner we will be able to solve it.

Flash Tutorial
Flash Tutorial

Before contacting our support team, please refer to our online help, FAQ, Useful Tips or Password Managerment Terms Glossary. Possibly, your question is answered on these pages.

Technical Support Contact Info:

For registered users:
  • Free technical support by email.
  • Response time - 1 business day.
registered@handypassword.com
For unregistered users:
  • Limited technical support by email.
  • Response time - 2 business days.
support@handypassword.com
For registered users:
  • Free technical support by email.
  • Response time - 1 business day.
registered@handypassword.com
For unregistered users:
  • Limited technical support by email.
  • Response time - 2 business days.
support@handypassword.com

To make sure our support response letter isn't eaten up by spam filters, don't forget to add registered@handypassword.com or support@handypassword.com to your email address book.


You can use the form below to send us a quick message, if you want. You can also try contacting us via instant messengers or phone to receive instant response (we are at GMT+6, EST +11):

     486-152-064
MSN: support@novosoft.net
FAQ Tel: +1 (707) 703 1315 (Skype)
       +7 (383) 330-3469


Feedback Form

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Before sending a message to our Support Team, please install the latest build of the Handy Password. It is highly possible that your problem has already been fixed. Please close the Handy Password agent and the program before installation.

When sending a support request, please include the following information in it:

If the program is running:

  • The Handy Password software version and build date
  • Your Windows version, build date and the service pack number
  • The Internet Explorer version
  • Please describe as precisely as you can what you were doing before the error occurred
  • Please describe (or send us some screenshots with) the settings of the task on which the error occurred.
  • The log file will also be appreciated. To get the log file, simply right-click on the lowest pane, click on save file, and send us the file.

If the program does not run:
  • The Handy Password software version and build date
  • Your Win version, build date and the service pack number
  • The Internet Explorer version
  • Please describe (or send us a screenshot with) the error message


Handy Password manager screenshots

Save Myspace login with Handy Password Yahoo login storage with Handy Password Hotmail login and password recovery and saving with Handy Password Bank of America Online Banking Sign in
More screenshots: automatic account login

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